At Leather Saloon, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item, and we want to ensure a smooth and hassle-free process. This Return and Refund Policy outlines the guidelines for returning and requesting refunds for products purchased from our website.

1. Returns and Exchanges

1.1 Eligibility for Returns and Exchanges:

You have up to 14 days from the date of delivery to initiate a return or exchange.
The item must be in its original condition, unworn, and with all original tags attached.
Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged.

1.2 Initiating a Return or Exchange:

To initiate a return or exchange, please contact our customer service team at leathersaloonusa@gmail.com . Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

1.3 Return Shipping:

You are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was received due to our error.
We recommend using a trackable shipping method to ensure your return is received by us.

1.4 Processing Returns and Exchanges:

Once we receive the returned item and verify its condition, we will process the return or exchange.
Exchanges are subject to availability. If the requested replacement item is not available, we will issue a refund or provide alternatives.

2. Refunds

2.1 Eligibility for Refunds:

Refunds will be considered for eligible returned items according to the conditions outlined in Section 1.
Refunds may not include original shipping fees unless the return is due to our error.

2.2 Refund Process:

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the original payment method within 14 business days.

2.3 Delayed or Missing Refunds:

If you haven’t received a refund after the specified timeframe, please check your bank account or contact your credit card company.
If the issue persists, contact us at leathersaloonusa@gmail.com for assistance.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at leathersaloonusa@gmail.com . We will provide instructions on how to return the item, and upon receipt, we will either replace the item or issue a refund, including shipping costs.

4. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at leathersaloonusa@gmail.com.

By making a purchase on our website, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions.

Team Leather Saloon
9th Commercial Street,

https://www.leathersaloonusa.com/
leathersaloonusa@gmail.com
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